Ordering Information FOR ALL PRODUCTS:

FAQ

CAN YOU SHIP MY GIFT DIRECT TO MY RECIPIENT FOR ME?

Absolutely! In fact, we set our process up to be able to send your love, support, and condolences to someone you care about who has lost a loved one in the fastest, most convenient way possible. We fill in your information, print your sentiments and loving condolences in the condolence card (if you’ve ordered an card) and ship directly for you. Of course you can ship to yourself and hand-deliver if you prefer.

ORDERING

All regular orders are processed through our secure shopping cart. Bulk and wholesale orders go through different channels. Please please contact us for wholesale or bulk.

PROCESSING

All orders take 3 to 5 business days to process before shipping. If you need something sent out sooner, please order as a rush in cart.

SHIPPING

All regular retail, domestic orders of under 5 units of any item, are shipped US Postal Priority (2-3 days) or if a rush order or including fresh ingredients, by US Postal Priority Express (1-2 days). Times vary by region. Large orders over 5 units of any item may need more time to process. For international orders, please contact us.

WAITLISTS / BACK ORDERS

Due to the popularity of some of our items, and that most of our product is handcrafted, sometimes a popular item will go on backorder. Please select the waitlist option, and we will notify you as soon as it is back in stock.

WHOLESALE / BULK ORDERS

We are happy to work with medical and veterinary offices, hospitals, nursing homes, and hospices on large orders or customized boxes. Minimum orders and longer processing times apply. Please contact us through our contact us form.

FOR ALL COURSES & SERVICES:

ORDERING

All courses, sessions, and workshop/seminar tickets are ordered online and are non-refundable.

CERTIFICATION COURSE:

Our Grief Coach Certification Course is a comprehensive training designed to teach anyone who wishes to help others with grief with the highest integrity and ethos. Please see complete our information on courses here. Courses are purchased online and are non-refundable.

WORKSHOPS & SEMINARS

Our Workshops and Seminar tickets are not refundable. You may transfer them to another individual in need. If you have questions about workshops or want to get waitlisted for future workshops & seminars please contact us here.